Developed to compliment our WSI Live Chat solution, this managed service provides operators to man your live chat! Trained on your products and services, our operators will greet and chat with your site visitors, target conversations in an attempt to cross sell your products/services and increase sales, help visitors complete their online experience and more! You don’t have to worry about finding in-house talent to support your WSI Live Chat solution anymore… let us do it for you! Services are now available 24 hours a day, 7 days a week!

• Focused Chat Operators - Our operators are dedicated to providing the highest level of service to your site visitors. It is their primary job responsibility to monitor your site and greet each visitor in real-time. You won’t have to worry about deterring your other employees from their traditional workload to monitor the Live Chat solution.
• Quality Control - The WSI Live Chat solution has several quality control features that will ensure your outsourced site operators are doing a satisfactory job. All chat transcripts will be emailed to a designated address upon completion and the advanced reporting system will allow you to pull detailed reports on all chat activity. In addition, there is a comprehensive set up process that will ensure our operators are managing your site to your satisfaction from day one.
• No Hassles - This service allows you to enjoy all the benefits of WSI Live Chat without any administrative hassles of managing it. We take care of everything for you – you can’t beat that!

Please contact your local IC for pricing details.